The amount of direction and support people receive from their manager directly impacts the efficiency and quality of their work. Without it, people are left to their own devices, have to fake it until they make it, and learn primarily through trial and error.
Eventually people get there—but it comes with a cost, says Ann Phillips in an interview for The Ken Blanchard Companies’ Ignite newsletter.
“It’s one of the toughest types of issue to address because on the surface everyone’s putting on a brave face and pretending that everything is okay. But if you scratch a little underneath you’ll see the level of dissatisfaction that’s costing organizations billions of dollars in untapped productivity, creativity, and innovation.
The biggest problem getting in the way of managers delivering the direction and support people need is an overestimation of their current skills. As Phillips explains, “Leaders often believe they are providing…
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